First Congregational Church’s main phone number is (817) 923-2990. The current device is an iPhone 6s with service provided by Spectrum Business which, by practice, is always powered off unless you need to make a phone call from the office number. It is configured to send any unanswered calls to a Google voice account.
Google Voice User: fccuccfwadm@gmail.com
Google Phone#: (682) 238-4924
The task of fielding phone calls to FCC’s main number falls to volunteers who will monitor their personal email for email messages from Google voicemail. These volunteers will assess the nature of the voicemail and forward it to the appropriate individual or group in the church’s organization.
If volunteers want to hear or download the audio recording of the voicemail (see Figure 1), they would use the credentials above to login into https://voice.google.com/u/0/calls. A good practice would be to download the audio to a file and attach it to the forwarded email message.
Figure 1: Google Voice Calls Page
When a caller leaves a voicemail, a transcript of the message is sent to the fccuccfwadm@gmail.com email address with a link to the audio recording.
The gmail account for fccuccfwadm@gmail.com is set to auto forward all email to office@fortworthucc.org.
Filters are defined in the settings (see “Setting Up Forwarding Filters”, below) of fccuccfwadm@gmail.com to forward email received from voice-noreply@google.com to volunteers handling phone calls.
Volunteers who receive the forwarded emails (see Figure 2) can then forward the message to other FCC individuals and/or groups who would actually respond to the voicemail.
Figure 2: Forwarded Voicemail Body
Login to the fccuccfwadm@gmail account, click the gear icon and “See all settings”. Click on “Filters and Blocked Addresses” to see the existing filters. Figure 3, below, depicts 2 filters for the gmail account fccuccfwadm@gmail.com, which forward email received from google voice to office@fortworthucc.org and to facility_manager@fortworthucc.org.
Step by step instructions to forward messages to multiple email addresses can be found here. Alternatively, you can edit an existing filter and take note of the settings. Click on “Create a new filter” to create another filter with the same characteristics, but set to forward to an additional email address.
Note that whenever you add a forwarding address to gmail, the person to whom the messages are forwarded must confirm that they want to receive forwarded messages. They will receive an email with a link (see Figure 4) to confirm when you establish the forwarding address.
Figure 3: Google Voice Forwarding Filters
Figure 4: Forwarding Confirmation Email Message
